FAQ

The tracking number for your order is sent to you via email when your order ships. It also may be found in My Account. Full details in Tracking Your Order.

SmartAdhesives usually ships orders within one business day. See full details about Normal Shipping Times.

Our policy is to wait until all items in your order are available before we ship the order. But we will contact you with options. Full details in Multiple Shipments.

Note: all items in an order must be shipped to the same address. To send to multiple addresses, please create a separate order for each destination address.

Yes. We ship nationwide, but if you are in Los Angeles and want to pick up your order to avoid shipping charges, come on by. When ordering, please select "Free warehouse pickup" as your shipping method. Read the free warehouse pickup instructions.

At this time, we only ship within the United States. More details about our shipping destinations.

Not at this time. Got to our shipping information page for details.

SmartAdhesives accepts Visa, MasterCard, American Express, and Discover.

Yes. We love talking to customers.

Note: while our website is open 24 hours a day, 7 days a week, our office hours are 8:30am - 6pm Pacific Time. Don't hesitate to call whenever, and leave a message if you don't reach us. We'll get right back to you.

Product availability is updated in real time and displayed prominently both on product detail pages and in the cart to avoid surprises.

If there's anything wrong with a product, please read our returns policy and email or call us immediately. We will do everything we can do to fix any problems.

Please email or call us with details of what you'd like to change. In general, as long as we haven't shipped the order yet, we'll try to accommodate your change. If the order has already shipped, please see our return policy.

We are required to charges sales tax when the shipping address is in California. However, if you have a California reseller's certificate and the product is being incorporated into merchandise intended for resale, you can exempt your SmartAdhesives purchases from CA sales tax by providing your California Resale Certificate.

The SmartAdhesives privacy policy is found at www.adhesive.com/privacy.

The SmartAdhesives terms of service includes details on purchasing and is found at www.adhesive.com/terms.

SmartAdhesives sends periodic email newsletters only to those customers who request it. To change your Communication Preferences, go to My Account.

Our company history, management, and contact information are detailed in the About Us section.

SmartAdhesives offers epoxy, urethane, methacrylate (acrylic), instant adhesive (cyanoacrylate), contact adhesive, threadlocker, PermaTack (pressure sensitive), wood, paper & fiber adhesive (packaging, carpentry, insulation, and more), and IQ Glue (a flexible, environmentally friendly adhesive). We also sell adhesive accessories to ease surface preparation, application, and cleanup.

Each product detail page includes a section called Technical Materials, with a link to the Material Data Safety Sheet (MSDS) for that product, as a PDF. See a full listing of SmartAdhesives MSDS. back to top

Choosing the right adhesive for the job is our specialty, and we've made the process easy with our Adhesive Finder. Here's the details of How to Select the Right Adhesive and tips on How to Use the Adhesive Finder.

The first key to successful use of adhesives is surface preparation. Read the Surface Prep Guide to learn details, and get individual recommendations by substrate.

Each individual product detail page, such as the E5 Epoxy page, includes Application Instructions. Scroll down to see them.

If you can't find an answer to your questions, please call or email us. We are also often available for live chat. View all ways to reach us.