- Returns Policy
Glueless? We can help.
http://www.adhesive.com/supporting_content-detail_returns__supporting_content.html or 1-888-GLUE-SMART (1-888-458-3762)
Some of our products cannot be returned. Such non-returnable items are flagged in red text "This item cannot be returned" or "These sizes cannot be returned..." on the product detail page.
Otherwise, a product is eligible for return if it meets the following two criteria:
- We are contacted within 21 days of the date the product was shipped from our warehouse; and
- The product is unopened and in salable condition (as determined by SmartAdhesives).
Because of potential shipping regulations, all returns must first be arranged directly through SmartAdhesives. To obtain a Return of Merchandise Authorization (RMA), call us at 1 (888) 458-3762 or
After receiving an RMA, please ship the merchandise to our warehouse at this address:
3952 Medford Street
Los Angeles, CA 90063
Shipping charges are paid by the customer unless we made a mistake with the order (e.g. wrong product shipped), in which case we will send you a pre-paid shipping label. Thank you for your business.